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Patient Engagement & Retention Strategy for Healthcare Organizations

Making healthcare human again...
Learn How We Do It

 

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Get the Book!

We have a problem in healthcare

That problem is this: in today’s healthcare environment, especially in the United States, people take a back seat to the numbers in almost every aspect of healthcare service delivery. Productivity, utilization, and other business metrics rule the roost.

Through an exploration of both clinical research and real-life examples and cases, Better Outcomes: A Guide to Humanizing Healthcare outlines and supports a vision of a new healthcare, where skilled, competent, and caring clinicians care for engaged patients to promote better clinical outcomes, deliver unmatched satisfaction, and lasting relationships.

Better Outcomes Book Cover
 

Rehab U Practice Solutions can help if…

You want your patients & clients to do your marketing for you…

 

You want your patients to show up to their appointments…

 

You want to train your staff and clinicians to be able to confidently communicate the value your organization provides…

 

You want to develop a system that keeps patients & clients happy, engaged, and satisfied throughout the entire process of care…

You want to leverage best practices, new technology, and marketing/messaging to maximize patient engagement & retention…

 

You want to bring in more patients, retain them throughout their course of care, and create uniquely impactful patient experiences…

 

You want your patients to complete their course of care…

 

You want your patients to come back to your clinic or organization if they have a need in the future…

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Consulting & Advising

Implement a Plan that Creates an Outstanding Patient Experience

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Patient Engagement

Improve Patient Experience, Satisfaction, & Retention

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Resources & Training

Online & Onsite Training, Courses, & Patient Resources

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Marketing Strategy

Marketing, Messaging, & Discovering Additional Sources of Revenue

 

Rehab U Practice Solutions

 

Patient Retention Strategy for Healthcare Organizations

 

Rehab U Practice Solutions is a leader in patient retention strategy for healthcare organizations. We help clinics and health systems improve patient engagement & experience leading to increased revenue & lifetime patient value.

 

We envision a world where skilled, competent, and caring clinicians serve and care for engaged patients to promote better clinical outcomes, unmatched patient satisfaction, and lasting relationships.

 

What We Believe

 

Click Here to Learn More

 

 

Medical Professionals Rafi

 

 

Rafi is such a delight to be around. He has a mind which moves at lightning-fast speeds…so do your darnedest to keep up! He is humble. He is mega-talented. He is a true blessing to the medical community.

Jeremy Rueggberg

Medical Professionals Magazine

Speaking & Consulting

Rafael speaks & consults with healthcare organizations on topics related to leadership in healthcare, patient engagement & experience, integrated clinical care, interprofessional collaborative practice and marketing & communication strategy for rehabilitation professionals & organizations. His work on telehealth has been discussed in Forbes. He customizes content for your specific audience and to meet your organization’s specific goals and objectives. His goal is to help you facilitate the outcome you want for your event, audience or organization.

The Ultimate Patient Experience Blueprint

The Ultimate Patient Experience Blueprint™ helps you develop the strategy, systems, and processes to allow your clinic or organization to gain new & more patients, engage those patients throughout the treatment cycle, retain those patients both during their initial course of care as well as for subsequent courses of care, and also to have former patients become a reliable source of word-of-mouth referrals.

 

The Telehealth Roadmap: Patient Experience in the Digital World

Clinics “jumping” into telehealth often commoditize their own practice and endanger patient experience and satisfaction. One thing is certain: the impact of poor patient experience is AMPLIFIED when the patient isn’t on-site. If you’re moving to adopt telehealth, you MUST understand how to deliver real, human connections and experiences in that new environment.

If you run a clinic or practice and are looking to develop a strategy that leverages the convenience & accessibility of telehealth in a way that maximizes patient engagement & retention, please reach out. We’ve developed this program with you in mind.

Insights & Resources

If you’re ready to learn how to make real change in your healthcare clinic or organization to improve patient engagement, retention, and clinical outcomes, head over to our insights page. There, you can find all of our articles, webinars, resources & downloads, and videos aimed at helping you learn how to attract, acquire, engage and retain more patients.

 

Best of all….it’s free!

Rafael E. Salazar II, MHS, OTR/L

For a summary and bio of the Principal Owner of Rehab U Practice Solutions, Rafael, click here.

Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences and to establish statewide mobile integrated clinical support services for individuals on the state medicaid waiver program. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery through training & advisement and  speaking & consulting. Read the story behind Rehab U and what we believe here.

Rafael is a true OT, a fount of wisdom about entrepreneurship, and an expert on how to make your business truly serve and KEEP your customers.

Laura Park Figueroa

Occupational Therapist, OT Practice Owner, & Business Coach, Outdoor Kids Occupational Therapy; MInd Your OT Business Podcast

He’s the quintessential renaissance man in the non-clinical OT world!

Meredith Castin, PT, DPT

Founder, The Non-Clinical PT

 

I felt understood. Rafi took the time to provide some solutions for what I felt were my current blocks and possible ways to move forward in the future.

Phyllis Gordon, MS, OTR/L

Owner, Phyllis Gordon: Occupational Therapist

Rafi is extremely knowledge about patient engagement! His consultation was the confidence boost I needed to keep pushing forward.

Sarah Lyon

Founder, OT Potential Club

There were very specific business questions I could not find answers to. Rafi was able to give me clear and helpful direction. It was timely, efficient, effective, and helpful.

Sheela Ivlev, MS, OTR/L

Owner, OT Bay Area

Rafael and his work have been discussed and featured in the following publications and platforms:

 

 

ForbesRadix HealthThrive GlobalOT Summit Data Dives PodcastOTAC Conference: Occupational Therapy Association of ColoradoPT Browser​​      UpJourney

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Reach out to see how Rehab U Practice Solutions can help your clinic or organization increase patient engagement, improve patient retention, & boost your bottom line!

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About Us

Rehab U Practice Solutions is a leader in patient retention strategy for healthcare organizations. We help clinics and health systems improve patient engagement & experience leading to increased revenue & lifetime patient value. We envision a world where skilled, competent, and caring clinicians serve and care for engaged patients to promote better clinical outcomes, unmatched patient satisfaction, and lasting relationships.