Patient Engagement & Positioning Strategy

Helping Innovative Healthcare Companies Humanize Care...
Learn How We Do It

Rehab U Practice Solutions can help if...

You need to craft a tailored positioning message aimed at the ideal targeted stakeholder for your device, technology, or software....


You want to explore other methods of delivering or receiving healthcare services virtually; to include asynchronous services and remote patient monitoring...


You want to implement virtual service delivery methods, including remote therapeutic monitoring, telehealth, or other service delivery...


You want to position your software, technology, or tool to attract your targeted buyer...

You want to leverage best practices, new technology, and marketing/messaging to maximize patient engagement & retention...


You want to bring in more patients, retain them throughout their course of care, and create uniquely impactful patient experiences...


You want to engage patients to help them complete their course of care and comply with clinician recommendations & home programs...


You want to streamline the healthcare delivery process and help build real, meaningful relationships between providers and patients...

Market Penetration Roadmap

Are You an Innovative Healthcare Company Looking to Humanize Care in the Musculoskeletal (MSK) Space?

Have a tool, software or app designed to help clinicians deliver a higher standard of care?

Want to position your software, technology or tool to attract your targeted buyer?

Looking to leverage deep understanding of the physiotherapy & musculoskeletal care space and its varying stakeholders to craft a killer go-to-market strategy?

Want to leverage insight and understanding from market research findings in the space?


Now, the question is, how do you actually make all that effort, time, and energy drive effective and qualified sales conversations?

It all starts with what I call the Market Penetration Roadmap

Get the Book!

We have a problem in healthcare

That problem is this: in today’s healthcare environment, especially in the United States, people take a back seat to the numbers in almost every aspect of healthcare service delivery. Productivity, utilization, and other business metrics rule the roost.

Through an exploration of both clinical research and real-life examples and cases, Better Outcomes: A Guide to Humanizing Healthcare outlines and supports a vision of a new healthcare, where skilled, competent, and caring clinicians care for engaged patients to promote better clinical outcomes, deliver unmatched satisfaction, and lasting relationships.

Webinars & Webcasts

A collection of previously recorded webinars for healthcare practice owners, administrators, & managers.


Watch/listen to learn practical strategies and tactics to improve business development & marketing, patient engagement, and clinician retention & recruitment.



His understanding of the industry landscape, the gaps and opportunities were second to none.
We got the first version of Spry audited by him. His feedback definitely made the product better which improved out conversions.


Besides understanding of the current landscape he also has views of what the future should be. I am excited to partner with him in building towards that future.

Brijraj Bhuptani

CEO & Founder, SPRY PT

The Better Outcomes Show

Ready to explore the possibilities of a new healthcare?


Join Rafael E. Salazar II, MHS, OTR/L (Rafi), principal of Rehab U Practice Solutions and host of The Better Outcomes Show as he explores the possibilities of a new healthcare. Guests range from clinicians trying new techniques and treatments to executives and entrepreneurs exploring new service delivery methods, business models, and organizational structures.


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Consulting & Advising


Speaking & Training


Resources & Insights


Marketing Strategy

Medical Professionals Rafi



Rafi is such a delight to be around. He has a mind which moves at lightning-fast speeds…so do your darnedest to keep up! He is humble. He is mega-talented. He is a true blessing to the medical community.

Jeremy Rueggberg

Medical Professionals Magazine

Rafael E. Salazar II, MHS, OTR/L (Rafi)

Rafael E. Salazar II, MHS, OTR/L (Rafi) started his career as a licensed Occupational Therapist in 2012. After nearly 5 years leading an outpatient specialty rehab clinic at the Department of Veterans Affairs, Rafi began work as an independent healthcare consultant on a multi-million dollar project for the Georgia Department of Behavioral Health and Developmental Disabilities. During that time, he also began working with healthcare clinics focusing on patient engagement and marketing strategy.Rafi’s career trajectory includes 10+ years of experience in healthcare management, clinical operations, programatic development, marketing & business development. He even spent some time as an Assistant Professor in a Graduate Program of Occupational Therapy and has served on numerous boards and regulatory committees. He is the host of The Better Outcomes Show and he is also the author of the book Better Outcomes: A Guide to Humanizing Healthcare.Today, Rafi helps innovative healthcare companies like technology startups, platforms, and SaaS companies develop effective positioning strategy and business development plans through his consulting work.He also leverages his experience as a professor and academic to speak and train on the topics around humanizing the healthcare experience. In addition, Rafi also owns and operates ProActive Rehabilitation & Wellness, a multidisciplinary outpatient clinic treating patients with musculoskeletal pain.

Schedule a Call With Rafi

What People Say About Rafi & His Work

Working with Rafi on Patient Engagement
Patient Engagement Strategy Testimonial
Working with Rafi Patient Engagement

Rafael is a true OT, a fount of wisdom about entrepreneurship, and an expert on how to make your business truly serve and KEEP your customers.

Laura Park Figueroa

Occupational Therapist, OT Practice Owner, & Business Coach, Outdoor Kids Occupational Therapy; MInd Your OT Business Podcast

He’s the quintessential renaissance man in the non-clinical OT world!

Meredith Castin, PT, DPT

Founder, The Non-Clinical PT


I felt understood. Rafi took the time to provide some solutions for what I felt were my current blocks and possible ways to move forward in the future.

Phyllis Gordon, MS, OTR/L

Owner, Phyllis Gordon: Occupational Therapist

Rafi is extremely knowledge about patient engagement! His consultation was the confidence boost I needed to keep pushing forward.

Sarah Lyon

Founder, OT Potential Club

There were very specific business questions I could not find answers to. Rafi was able to give me clear and helpful direction. It was timely, efficient, effective, and helpful.

Sheela Ivlev, MS, OTR/L

Owner, OT Bay Area

Work With Me

Medical Professionals RafiIfIf you are an innovative healthcare company looking to humanize healthcare through direct service delivery, technology, a device, or software, then reach out. We'd love to talk with you about how Rehab U Practice Solutions can help.

What we can help you do:

✅ Clarify your product, service, or organization's positioning...

✅ Identify what is most valuable and least valuable to your targeted healthcare stakeholder...

✅ Develop a Market Penetration Roadmap to align your company's value proposition with your targeted healthcare stakeholder...

We help you not only craft your positioning strategy, we help you identify your highest value offer for your target audience, align that value with your market, and help you develop a business development system that leverages insights from market data & industry-specific resources to enable your business development team to effectively drive business for your organization. 

In short, we help your whole organization become focused on the most important thing in healthcare: people – the people who work for your organization, and the people who your organization treats or serves.


Learn More Here!

Insights About Patient Engagement & Humanizing Healthcare

Listen on Apple Podcasts

Humanizing Healthcare: Interview on The OT Lifestyle Podcast

This post links to the original interview that Rafi Salazar did on The OT Lifestyle Movement Podcast about humanizing healthcare and his book BetterOutcomes; A Guide to Humanizing Healthcare. You can find the episode & podcast website here.    Ever wonder how...

How Artificial Intelligence can Assist Clinicians in Delivering Quality Care

So how can Artificial Intelligence (AI) be used to assist clinicians in delivering quality care to their patients? AI has the potential to significantly improve clinical decision-making abilities and diagnostic accuracy. In this post and video, I explore two ways that...

Why Is Innovation so Difficult in healthcare?

Why is it so hard to innovate in healthcare? Innovation is critical for the advancement of healthcare, yet it remains a significant challenge in the industry. This article explores the reasons why innovation is so hard in healthcare and the potential solutions to this...

Let’s Cover That Podcast Interview

I recently had the pleasure of sitting down on the Let's Cover That Podcast with Will Sullivan & Antonina Agrusa from the CM&F Group and talking about the future of healthcare, specifically in my field of Occupational & Physical Therapy. What we talk about...

Rafi Salazar on the OT Digest Podcast

Making Healthcare Human Again with Rafi Salazar on the OT Digest Podcast   I was recently on the OT Digest Podcast to talk about humanizing healthcare and the story behind my recent book Better Outcomes: A Guide to Humanizing Healthcare. It's always nice to...

Rafi Salazar on Healthcare Untold Podcast

Rafi Salazar Interview on Healthcare Untold Podcast   I was recently on the Healthcare Untold Podcast (insert link) to talk about humanizing healthcare. I shared a bit about my work at Rehab U Practice Solutions with clients, some of my background in healthcare,...

Reduce Cancellations & No-Shows in Your Therapy Practice

Leverage Patient Engagement to Reduce Cancellations & No-Shows and Increase Clinic Revenue Download the framework here!   Are Cancellations & No-Shows Impacting Your Therapy Practice?   Check out this interview I did with Paul Wright from the...

Beat Burnout & Become Re-energized in Your Therapy Practice

I was talking with somebody the other day and the topic of burnout in therapy practice ownership came up. He runs a private therapy practice and has 15 clinicians that work for him. He's not involved in daily practice anymore. He manages the business and the 15...

Use Patient Portals to Increase Patient Engagement

How to Increase Patient Engagement & Retention Using Patient Portals   I'm sure you get emails, see ads, or get your LinkedIn inbox spammed by people and companies promoting Patient Portals and dashboards. You may or may not see the benefit in using them. Or,...

Better Outcomes on Drop the Dis

So, every now and then, I do an interview that ends up falling outside of the usual "humanizing healthcare" discussion. I recently sat down with Chris and David from Drop the Dis, a podcast that explores cool things happening in my hometown of Augusta, GA. We're not...

Better Outcomes: A Guide to Humanizing Healthcare

“Chapter 8 is terrific. I think all healthcare clinicians should read it!”

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About Rafi

OT PotentialRafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions, a leader in patient retention strategy. He hosts The Better Outcomes Show, a podcast that explores the possibilities of a new healthcare. He is also the CEO of ProActive Rehabilitation & Wellness, a multidisciplinary outpatient specialty rehab clinic serving patients with musculoskeletal and orthopedic conditions and chronic pain. He is also the author of Better Outcomes: A Guide to Humanizing Healthcare, published through Business Expert Press. He is on a mission to humanize healthcare.