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We help healthcare organizations improve patient engagement & retention.

We're helping make healthcare human again...
Learn How We Do It
 

Rehab U Practice Solutions can help if…

You want your patients & clients to do your marketing for you…

 

You want your patients to show up to their appointments…

 

You want to train your staff and clinicians to be able to confidently communicate the value your organization provides…

 

You want to develop a system that keeps patients & clients happy, engaged, and satisfied throughout the entire process of care…

You want to leverage best practices, new technology, and marketing/messaging to maximize patient engagement & retention…

 

You want to bring in more patients, retain them throughout their course of care, and create uniquely impactful patient experiences…

 

You want your patients to complete their course of care…

 

You want your patients to come back to your clinic or organization if they have a need in the future…

 

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Rehab U Practice Solutions

 

Patient Retention Strategy for Healthcare Organizations

 

Rehab U Practice Solutions is a leader in patient retention strategy for healthcare organizations. We help clinics and health systems improve patient engagement & experience leading to increased revenue & lifetime patient value.

 

We envision a world where skilled, competent, and caring clinicians serve and care for engaged patients to promote better clinical outcomes, unmatched patient satisfaction, and lasting relationships.

 

What We Believe

 

Click Here to Learn More

 

 
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Consulting & Advising

Implement a Plan that Creates an Outstanding Patient Experience

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Patient Engagement

Improve Patient Experience, Satisfaction, & Retention

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Resources & Training

Online & Onsite Training, Courses, & Patient Resources

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Marketing Strategy

Marketing, Messaging, & Discovering Additional Sources of Revenue

What We Do

 

Rehab U Practice Solutions works with healthcare clinics, hospitals and health systems to maximize revenue through improving patient engagement, experience, & retention.

Most healthcare marketing firms look at snazzy graphics, cool slogans, & catchy campaigns & most healthcare consultants really only look at spreadsheets. This might get you some likes on social media, and may even bring in more patients. But these tactics fail at the greatest and most important role that your marketing strategy and process of care should play: developing real, trusting relationships with your patients & clients.

That’s what sets us apart. We help you not only craft marketing messages & campaigns that build that know, like, & trust value you need to convert leads into scheduled patients; but we also work with your clinicians and staff to make sure that, once a patient decides to schedule an appointment, you have a system setup that keeps them happy, engaged, and satisfied throughout the onboarding, treatment, and discharge process.

In short, we help your whole organization get focused on the most important thing in healthcare: people – the people who work for your organization, and the people who your organization treats and serves.

 

Our Process

Medical Professionals Rafi

 

 

Rafi is such a delight to be around. He has a mind which moves at lightning-fast speeds…so do your darnedest to keep up! He is humble. He is mega-talented. He is a true blessing to the medical community.

Jeremy Rueggberg

Medical Professionals Magazine

Take Your Organization to the Next Level!

The Ultimate Patient Experience Blueprint™ helps you develop the strategy, systems, and processes to allow your clinic or organization to gain new & more patients, engage those patients throughout the treatment cycle, retain those patients both during their initial course of care as well as for subsequent courses of care, and also to have former patients become a reliable source of word-of-mouth referrals.

The program will help you identify critical elements in your strategic thinking and the messaging required to develop marketing templates, patient handouts, and necessary clinic-specific forms to maximize patient engagement & retention to increase revenue & patient satisfaction.

 

Rafael E. Salazar II, MHS, OTR/L

For a summary and bio of the Principal Owner of Rehab U Practice Solutions, Rafael, click here.

Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences and to establish statewide mobile integrated clinical support services for individuals on the state medicaid waiver program. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery through training & advisement and through courses & training programs. Read the story behind Rehab U and what we believe here.

Rafael is a true OT, a fount of wisdom about entrepreneurship, and an expert on how to make your business truly serve and KEEP your customers.

Laura Park Figueroa

Occupational Therapist, OT Practice Owner, & Business Coach, Outdoor Kids Occupational Therapy; MInd Your OT Business Podcast

He’s the quintessential renaissance man in the non-clinical OT world!

Meredith Castin, PT, DPT

Founder, The Non-Clinical PT

 

I felt understood. Rafi took the time to provide some solutions for what I felt were my current blocks and possible ways to move forward in the future.

Phyllis Gordon, MS, OTR/L

Owner, Phyllis Gordon: Occupational Therapist

Rafi is extremely knowledge about patient engagement! His consultation was the confidence boost I needed to keep pushing forward.

Sarah Lyon

Founder, OT Potential Club

There were very specific business questions I could not find answers to. Rafi was able to give me clear and helpful direction. It was timely, efficient, effective, and helpful.

Sheela Ivlev, MS, OTR/L

Owner, OT Bay Area

The Telehealth Roadmap: Patient Experience in the Digital World

Clinics “jumping” into telehealth often commoditize their own practice and endanger patient experience and satisfaction. One thing is certain: the impact of poor patient experience is AMPLIFIED when the patient isn’t on-site. If you’re moving to adopt telehealth, you MUST understand how to deliver real, human connections and experiences in that new environment.

If you run a clinic or practice and are looking to develop a strategy that leverages the convenience & accessibility of telehealth in a way that maximizes patient engagement & retention, please reach out. We’ve developed this program with you in mind.

Rafael and his work have been discussed and featured in the following publications and platforms:

 

 

ForbesRadix HealthThrive GlobalOT Summit Data Dives PodcastOTAC Conference: Occupational Therapy Association of ColoradoPT Browser​​      UpJourney  

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Reach out to see how Rehab U Practice Solutions can help your clinic or organization increase patient engagement, improve patient retention, & boost your bottom line!

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About Us

Rehab U Practice Solutions is a leader in patient retention strategy for healthcare organizations. We help clinics and health systems improve patient engagement & experience leading to increased revenue & lifetime patient value. We envision a world where skilled, competent, and caring clinicians serve and care for engaged patients to promote better clinical outcomes, unmatched patient satisfaction, and lasting relationships.