The year is coming to a close, and many of you are prepping your marketing plans for 2020. What will it look like? What will you focus on? How will you know that your marketing strategy will be effective? I had the opportunity to share a few of my thoughts...
This article was originally posted here on November 8, 2019. Why do patient’s not complete their plan of care? According to the clinics who responded to a recent survey, the number one reason was insurance limits and/or denials (73.3%), followed...
What can a violinist, a subway station, and 1,097 passersby teach us about patient engagement and experience? Let’s take a look… On January 12, 2007, a violinist posted up in the L’Enfant Plaza Station in the Metro DC area. It was around 08:00...
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