HIPPA Compliant Telehealth: Interview with Fusion Narrate
Well, it's been a while since I've shared anything about telehealth. But, I was recently able to sit down with the folks at Fusion Narrate to talk a bit about telehealth and some of the work I was involved in setting up clinical & operational guidelines to ensure...
This One Questions Holds the Key to Patient Engagement
Have you ever had a patient seem to be "all-in" with your treatment plan & goals, only to have them drop off the schedule, no-show, or cancel frequently? What happened? The patient said "sounds good" when you unveiled your detailed plan of care and objective,...
It’s Not Them….It’s You
Well, let's get this out of the way: It's not them....it's you. Often times, when patients cancel, drop off the schedule, or no-show, clinicians & organizations tend to think of it as a "patient problem"... ...they're not prioritizing they're care... ...they've...
The Power of the Patient: Interview About Patient Experience & Engagement
What is patient engagement? How does it impact patient experience? It seems that, over the last few years, "Patient Engagement" has become quite the buzzword. Everyone talks about it: healthcare consultants, healthcare marketers, "thought leaders" in the space....
Clinical Gap Podcast: Interview About Patient Experience
How to Improve Patient Experience: An Interview with Zach Walston, PT from The Clinical Gap Podcast How do you improve patient buy-in to treatment? How can you impact patient experience? How do you retain patients throughout their course of care & within...
On The Air Podcast: Interview About Behavioral Change
How important is behavioral change in helping patients meet their goals? I've written about it before, but understanding behavioral change plays a critical role in how clinicians can help their patients achieve their goals, overcome their limitations, and adopt...
Patient Relationships & Business Growth (Plus Infographic)
I was talking with someone the other day about patient relationships, and thought that the main points may be helpful to some folks. (Here's a link to the original LinkedIn post) I created this infographic to outline the 5 basic steps to developing strong patient...
Say What You’re Thinking! How Speaking Your Mind Improves Patient Engagement
Alright, I'm going to come right out and say it: you need to speak your mind! Patients and clients want it. In fact, they need you to be confident enough in your clinical expertise to have hard conversations, to push back against unrealistic expectations, and...
Fundbox: Adjusting to the New Normal
It's Been An Unpredictable Year Am I right? Between a global pandemic, political & social unrest, and economic uncertainty, 2020 has delivered its fair share of surprises. Now, I make the contention that, change is the norm, not the exception. In fact, to...
Data Dives Podcast Appearance: Telehealth
How has the healthcare industry moved towards telehealth, and what is its role in the future of healthcare service delivery? I was excited to talk with Erik Oehler on the Data Dives Podcast about telehealth and how it has impacted patient engagement, clinical...
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