The Power of the Patient: Interview About Patient Experience & Engagement
What is patient engagement? How does it impact patient experience? It seems that, over the last few years, "Patient Engagement" has become quite the buzzword. Everyone talks about it: healthcare consultants, healthcare marketers, "thought leaders" in the space....
Clinical Gap Podcast: Interview About Patient Experience
How to Improve Patient Experience: An Interview with Zach Walston, PT from The Clinical Gap Podcast How do you improve patient buy-in to treatment? How can you impact patient experience? How do you retain patients throughout their course of care & within...
On The Air Podcast: Interview About Behavioral Change
How important is behavioral change in helping patients meet their goals? I've written about it before, but understanding behavioral change plays a critical role in how clinicians can help their patients achieve their goals, overcome their limitations, and adopt...
Patient Relationships & Business Growth (Plus Infographic)
I was talking with someone the other day about patient relationships, and thought that the main points may be helpful to some folks. (Here's a link to the original LinkedIn post) I created this infographic to outline the 5 basic steps to developing strong patient...
Say What You’re Thinking! How Speaking Your Mind Improves Patient Engagement
Alright, I'm going to come right out and say it: you need to speak your mind! Patients and clients want it. In fact, they need you to be confident enough in your clinical expertise to have hard conversations, to push back against unrealistic expectations, and...
Fundbox: Adjusting to the New Normal
It's Been An Unpredictable Year Am I right? Between a global pandemic, political & social unrest, and economic uncertainty, 2020 has delivered its fair share of surprises. Now, I make the contention that, change is the norm, not the exception. In fact, to...
Data Dives Podcast Appearance: Telehealth
How has the healthcare industry moved towards telehealth, and what is its role in the future of healthcare service delivery? I was excited to talk with Erik Oehler on the Data Dives Podcast about telehealth and how it has impacted patient engagement, clinical...
Do Telehealth Right! How to Implement Telehealth without Ruining Patient Engagement
So, after writing my last piece on the hidden dangers of telehealth, I’ve had several clinic owners, directors, and clinicians reach out and ask about how to avoid the potential dangers and pitfalls that lurk in the shift into telehealth and virtual service delivery...
Keep Patients Coming Back: Feature in Radix Health
I recently got to share a bit with the folks over at Radix Health about one of the most important things in any medical or healthcare practice: patient retention. In fact, especially now, while practices and clinics are trying to figure out what a new "normal" will...
Interview with The NonClinical PT: Making Impact Through Nontraditional Roles
Have you ever considered stepping out of "traditional" or clinical roles as a licensed clinician? Have you considered nonclinical roles? Have you thought about stepping away from direct patient care while still making a positive impact on patients, organizations, and...
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