Do Telehealth Right! How to Implement Telehealth without Ruining Patient Engagement
So, after writing my last piece on the hidden dangers of telehealth, I’ve had several clinic owners, directors, and clinicians reach out and ask about how to avoid the potential dangers and pitfalls that lurk in the shift into telehealth and virtual service delivery...
Keep Patients Coming Back: Feature in Radix Health
I recently got to share a bit with the folks over at Radix Health about one of the most important things in any medical or healthcare practice: patient retention. In fact, especially now, while practices and clinics are trying to figure out what a new "normal" will...
Interview with The NonClinical PT: Making Impact Through Nontraditional Roles
Have you ever considered stepping out of "traditional" or clinical roles as a licensed clinician? Have you considered nonclinical roles? Have you thought about stepping away from direct patient care while still making a positive impact on patients, organizations, and...
Telehealth: Panacea or Trojan Horse?
Does anyone else have concerns about Telehealth? Don't get me wrong, I've long believed that Telehealth could do a lot to increase access, decrease some costs, and help improve clinical outcomes. However, with the flight to Telehealth in recent weeks due to the...
Better Outcomes: A Manifesto for a New Healthcare
Better Outcomes: A Manifesto for a New Healthcare Let’s get real: Healthcare is broken. You know it. I know it. Every clinician who came into this field from a desire to care for others, knows this to be undeniably true. We feel it everyday when we enter our...
What Now? Crafting Your Clinic’s Strategy for Growth or Expansion
What's your clinic's strategy? How do you come up with service offerings or determine which specialty area to choose? What need are you meeting in your local healthcare market? Believe it or not, many of us don't get into healthcare with those questions in mind....
Glass Half Full Podcast Interview: Behavioral Change
How do you engage patients in the rehab process? How do you address behavioral change, barriers to change, and improve patient participation, retention, and course of care completion? I had the opportunity to discuss that very topic with Natalie and Jessica...
Why Interpersonal Skills Are MORE Important Than Clinical Skills
How important are "soft" skills int he clinical world? Well, if you've seen the research about amazing patient experiences, you've likely seen the impact of strong interpersonal skills on patient experience and engagement in treatment. In fact, often times, patients...
Getting New Patients! Featured in WebPT Article
How do you get new patients into your clinic? If your census is low, and you've determined that you don't have a patient retention problem, the next step is to look at referral building, lead generation, marketing, or whatever you want to call "getting new patients"....
Podcast Interview: Seniors Flourish Podcast & The Biopsychosocial Model
If you've been following along for a while, you likely know that I believe that the Biopsychosocial Model of healthcare is a key element in delivering the ultimate patient experience. I recently had the opportunity to sit down with Mandy Chamberlain for the Seniors...
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