Ever feel in a rut?
Often times, people go into healthcare because of a desire to serve, to help, to heal. However, as most clinicians soon discover after embarking on their clinical career, the drive for productivity, efficiency, and the drive to improve technical proficiency pushes clinicians and organizations to forget this higher calling amidst the demands of these other factors. Whether it’s learning new technical skills or trying to improve performance metrics, many clinicians end up feeling like they’re simply checking off boxes on a checklist every day.
Well, my guests this week, Marabeth & Danielle, have a unique story about this situation, and how tapping into those “soft skills” like fostering patient relationships, interpersonal communication, and tapping into value can help improve patient engagement, satisfaction, and clinical outcomes.
What we cover in this Episode
- The importance of Evidence-Based Practice
- Taking a Biopsychosocial Approach to healthcare
- How clinicians get into the field because of a Call to Care
- How communication affects patient care, engagement, and experience
- How you can interpersonal skills promote Better Outcomes
- The importance of Interpersonal Skills
- Importance of managing the Patient Experience through process of care
Connect with Marabeth & Danielle:
If you enjoyed this episode: Join Rafael E. Salazar II, MHS, OTR/L (Rafi), principal of Rehab U Practice Solutions and host of The Better Outcomes Show as he explores the possibilities of a new healthcare. Guests range from clinicians trying new techniques and treatments to executives and entrepreneurs exploring new service delivery methods, business models, and organizational structures. You can sign-up to receive new episodes delivered directly to your inbox by filling out the form at the top of this page. Learn more about Rehab U Practice Solutions by reading The Manifesto for a New Healthcare, or listen to Episode 000.
Are You Ready to Take Your Organization to the Next Level?
If you run a clinic or practice and are looking to develop a strategy that leverages best practices, new technology, and marketing/messaging in a way that maximizes patient engagement & retention, please reach out. We’d love to talk with you about how Rehab U Practice Solutions can help your clinic bring in more patients, retain them throughout their course of care, and create uniquely impactful patient experiences.
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Work With Us
If you’re ready to craft a strategy to help your organization bring in more clients, retain them throughout their course of care, and create uniquely impactful patient experiences, then reach out. We’d love to talk with you about how Rehab U Practice Solutions can help.
What we can help you do:
✅ Train your staff and clinicians to be able to confidently communicate the value your organization provides…
✅ Leverage best practices, new technology, telehealth, and marketing/messaging to maximize patient engagement & retention…
✅ Develop a system that keeps patients & clients happy, engaged, and satisfied throughout the entire process of care…
We help you not only craft marketing messages & campaigns that build that know, like, & trust value you need to convert leads into scheduled clients; but we also work with your clinicians and staff to make sure that, once a patient decides to schedule an appointment, you have a system setup that keeps them happy, engaged, and satisfied throughout the onboarding, treatment, and discharge process.
In short, we help your whole organization become focused on the most important thing in healthcare: people – the people who work for your organization, and the people who your organization treats and serves.