Let’s talk about mistakes


For those of us in leadership positions in healthcare, particularly in group practices, dangers lie in the myriad of decisions we must make each day. Whether it’s scheduling procedures, onboarding process, and even recruiting/hiring systems, group practice administrators and managers have a lot on their plate. While many, myself included, understand the importance of SOP (standard operating procedures) & systems, it can be difficult to think about removing themselves from the day-to-day decision-making that goes on in the practice. While this may provide a bit of control over the processes or procedures in the practice, it also poses a risk. This situation can, and often does, turn the administrator, director, or manager into a bottleneck, rather than a gateway. This results in decreased profitability, increased workload and stress on the management team, and ultimately, decreased overall quality and efficiency of care at the practice. 

So, how do we prevent ourselves (or our managers) from becoming the bottleneck in the practice? My guest this week, Paul Wright, says the answer is in systems. In fact, he’s implemented his strategy in his own, multi-facility practice in Australia; one that he happened to manage almost entirely remotely. He took his process and put it into a program that he called Practiceology. 


What we cover in this Episode:

  • The 7 critical mistakes practice owners & managers make that cost them profitability
  • Using Technology to manage your practice
  • The importance of recruitment & team-building in your practice
  • Understanding differing perspectives of value for patients & staff members
  • Why there are only 2 (YES 2) factors which determine the success of any health business – and how
    failing to understand either of these will leave you chained to your health business forever.
  • The single sheet of paper, all health businesses MUST use – which will add 30% to your bottom line –
    almost overnight.
  • Why your accountant is the last person you want to be giving you information on the financial
    performance of your health business – and the P and L calculation method which will instantly tell you
    how many hours you should be spending with patients each week.
  • How improving the profitability and performance of the practice promotes Better Outcomes for patients


Connect with Paul


For More:

If you enjoyed this episode: Join Rafael E. Salazar II, MHS, OTR/L (Rafi), principal of Rehab U Practice Solutions and host of The Better Outcomes Show as he explores the possibilities of a new healthcare. Guests range from clinicians trying new techniques and treatments to executives and entrepreneurs exploring new service delivery methods, business models, and organizational structures. You can sign-up to receive new episodes delivered directly to your inbox by filling out the form at the top of this page.  Learn more about Rehab U Practice Solutions by reading The Manifesto for a New Healthcare, or listen to Episode 000.


Are You Ready to Take Your Organization to the Next Level?

If you run a clinic or practice and are looking to develop a strategy that leverages best practices, new technology, and marketing/messaging in a way that maximizes patient engagement & retention, please reach out. We’d love to talk with you about how Rehab U Practice Solutions can help your clinic bring in more patients, retain them throughout their course of care, and create uniquely impactful patient experiences.

Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show. He has experience in a variety of rehab settings, working with patients recovering from a variety of injuries and surgeries. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences. His work on Telehealth has been discussed in Forbes. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery through The Ultimate Patient Experience™ and courses & training programs.

Read his full bio Here. Read about Rehab U Here.

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Work With Us

RafiIf you’re ready to craft a strategy to help your organization bring in more clients, retain them throughout their course of care, and create uniquely impactful patient experiences, then reach out. We’d love to talk with you about how Rehab U Practice Solutions can help.

What we can help you do:

✅ Train your staff and clinicians to be able to confidently communicate the value your organization provides…

✅ Leverage best practices, new technology, telehealth, and marketing/messaging to maximize patient engagement & retention…

✅ Develop a system that keeps patients & clients happy, engaged, and satisfied throughout the entire process of care…

We help you not only craft marketing messages & campaigns that build that know, like, & trust value you need to convert leads into scheduled clients; but we also work with your clinicians and staff to make sure that, once a patient decides to schedule an appointment, you have a system setup that keeps them happy, engaged, and satisfied throughout the onboarding, treatment, and discharge process.

In short, we help your whole organization become focused on the most important thing in healthcare: people – the people who work for your organization, and the people who your organization treats and serves.


Learn More Here!