What is patient engagement? How does it impact patient experience? It seems that, over the last few years, “Patient Engagement” has become quite the buzzword. Everyone talks about it: healthcare consultants, healthcare marketers, “thought...
How to Improve Patient Experience: An Interview with Zach Walston, PT from The Clinical Gap Podcast How do you improve patient buy-in to treatment? How can you impact patient experience? How do you retain patients throughout their course of care & within...
Listen to "How Behavioral Change Can Improve Clinical Outcomes (Episode 104)" on Spreaker. How important is behavioral change in helping patients meet their goals? I’ve written about it before, but understanding behavioral change plays a critical role in...
I was talking with someone the other day about patient relationships, and thought that the main points may be helpful to some folks. (Here’s a link to the original LinkedIn post) I created this infographic to outline the 5 basic steps to developing strong...
Alright, I’m going to come right out and say it: you need to speak your mind! Patients and clients want it. In fact, they need you to be confident enough in your clinical expertise to have hard conversations, to push back against unrealistic expectations,...
It’s Been An Unpredictable Year Am I right? Between a global pandemic, political & social unrest, and economic uncertainty, 2020 has delivered its fair share of surprises. Now, I make the contention that, change is the norm, not the exception. In...
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