Jan 9, 2020 | Blog, Education, Evidence Based Practice, News, Professional & Career Development, Professional Resources
If you’ve been following along for a while, you likely know that I believe that the Biopsychosocial Model of healthcare is a key element in delivering the ultimate patient experience. I recently had the opportunity to sit down with Mandy Chamberlain for the...
Jan 6, 2020 | Blog, Practice Management, Professional & Career Development, Professional Resources
Do you take a passive approach when talking with your patients about the value of your services? Are you confident when you talk with patients about the importance of participating in treatment or attending their appointments? Or do you struggle to communicate that...
Dec 18, 2019 | Blog, News, Practice Management, Professional & Career Development
The year is coming to a close, and many of you are prepping your marketing plans for 2020. What will it look like? What will you focus on? How will you know that your marketing strategy will be effective? I had the opportunity to share a few of my thoughts...
Dec 11, 2019 | Blog, Metrics & Performance, Patient Engagement, Practice Management, Professional & Career Development
This article was originally posted here on November 8, 2019. Why do patient’s not complete their plan of care? According to the clinics who responded to a recent survey, the number one reason was insurance limits and/or denials (73.3%), followed...
Nov 6, 2019 | Blog, Education, News, Professional & Career Development, Professional Resources
It’s funny how life takes turns you didn’t expect. I experienced one of these turns a few years ago, when I stepped away from my clinical work at the Department of Veterans Affairs and began working as a clinical consultant, assisting with community...
Oct 11, 2019 | Blog, Patient Engagement, Practice Management, Professional & Career Development, Professional Resources
It was great to be a guest on the Mind Your OT Business Podcast with Laura Park Figueroa. Click here to listen to the full episode! We talked about some important topics like patient engagement, experience, and designing a process of care that creates good working...
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