Jan 9, 2020 | Blog, Education, Evidence Based Practice, News, Professional & Career Development, Professional Resources
If you’ve been following along for a while, you likely know that I believe that the Biopsychosocial Model of healthcare is a key element in delivering the ultimate patient experience. I recently had the opportunity to sit down with Mandy Chamberlain for the...
Jan 6, 2020 | Blog, Practice Management, Professional & Career Development, Professional Resources
Do you take a passive approach when talking with your patients about the value of your services? Are you confident when you talk with patients about the importance of participating in treatment or attending their appointments? Or do you struggle to communicate that...
Dec 4, 2019 | Blog, Patient Engagement, Practice Management, Professional Resources
What can a violinist, a subway station, and 1,097 passersby teach us about patient engagement and experience? Let’s take a look… On January 12, 2007, a violinist posted up in the L’Enfant Plaza Station in the Metro DC area. It was around 08:00...
Nov 12, 2019 | Blog, Patient Engagement, Practice Management, Professional Resources
Does improving patient experiences in your clinic lead to tangible benefits for your business? Well, if you’ve spent any time poking around on our insights page, you know how I would answer that question. Happy patients can become the lifeblood of a thriving...
Nov 6, 2019 | Blog, Education, News, Professional & Career Development, Professional Resources
It’s funny how life takes turns you didn’t expect. I experienced one of these turns a few years ago, when I stepped away from my clinical work at the Department of Veterans Affairs and began working as a clinical consultant, assisting with community...
Nov 5, 2019 | Blog, Patient Engagement, Practice Management, Professional Resources
The 2019 survey results are in… If you’re on the email list, you received the report of the survey we recently completed on outpatient OT & PT clinics. (Fill out the form below if you’d like to receive future updates). This survey asked...
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