REHAB SOLUTIONSChanging the way therapists do business!
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Consulting & Advisory Services
Below you will find a brief rundown of the services that Rehab U Practice Solutions offers. We mainly focus on helping physical & occupational therapy clinics and organizations increase revenue by improving patient experience, engagement, & retention.
You can also check out our resources page for materials aimed at increasing your clinical knowledge and grow your practice. Or, you can head over to our Insights Page to read our latest articles covering everything from evidence-based clinical info to tips and strategies to grow your practice and improve patient experience.
What We Do
Through specialized education and consulting services, Rehab U Practice Solutions helps private practices and healthcare organizations improve their clinical outcomes and patient experiences.
With a focus on building clinical knowledge and expertise, improving patient engagement, discovering niche market opportunities, and developing unique messaging and communication strategies, Rehab U helps therapists deliver outstanding care and an impactful experience in their clinics. The following is a sampling of services we offer. Fill out the form above to see how they fit into our overall service matrix, or click the button below to reach out to us directly:
Positioning & Messaging
We work with you to review and adjust your clinic’s positioning statements, niche selection, and your communication content. We also work closely with you to identify and develop additional or alternative areas of specialization that create new value in your business.
We work with you to review and adjust your marketing plan relative to your positioning and area of specialization.
Lead Generation & Referrals
We thoroughly review your lead generation and referral data, and advise you on crafting
an appropriate and powerful lead generation plan that puts your business on the map.
Patient Satisfaction & Engagement
Your patient satisfaction and engagement will be audited through surveys and interviews. We use this information to craft a unique performance improvement plan based on your data.
We thoroughly review engagement and satisfaction levels amongst staff to ensure role alignment and identify areas for growth and career development.
Productivity & Utilization
We review productivity and other relevant KPIs, assess optimal utilization of staffing/clinic time, identify additional revenue or market opportunities, and work with you to develop a comprehensive optimization plan.
Speaking & Training
Rafael speaks on topics related to leadership in healthcare, patient engagement & experience, and marketing & communication strategy for rehabilitation professionals & organizations. He will customize his presentation for your specific audience and to meet your organization’s specific goals and objectives. His goal is to help you facilitate the outcome you want for your event and audience.
His most recent topics include to following. Keep in mind that these can be tailored to be delivered as a presentation/keynote, or as a workshop.
- Principles of Amazing Patient Experiences
- Marketing Therapy Services in today’s healthcare environment (US)
- Mastering the 5 Questions
- Challenging the Status Quo in Healthcare
- The Biopsychosocial Model & Application to Rehabilitation & Patient Engagement
- 5 Changes to Improve Healthcare (US)
- 6 Strategies for Work-Life Balance as a Healthcare Provider
- Managing Patient Experience & Engagements: Trauma-Informed Care
Quick Rundown of Typical Engagements
Location: Onsite at your clinic or health center (one to five days) if applicable; then remotely
Scheduling & Duration: Typically, an engagement can be scheduled within 3-6 weeks. Engagements typically last one to five days onsite (if applicable), then up to three months remotely.
Deliverable: Hours of specific and actionable advice following a written agenda, carefully and concisely structured for your note taking, and expanded upon as necessary or requested.
Requirements: The clinic owner, senior partner, or senior leadership will gather required materials (one to two hours), and will be involved during the onsite portion of the engagement (if applicable). Employees and clinicians may be asked to complete a survey (roughly 30 minutes). Select employees and clinicians will participate in short interviews, as indicated or appropriate. Ideally, to assess patient engagement & satisfaction, in-person interviews will be completed with patients before & after their appointments or sessions in your clinic or center. These should be completed in a separate and quiet room to allow your patients to feel comfortable sharing their opinions and thoughts. Paper or online surveys may be implemented, however, in the event that in-person interviews of patients is not possible, online follow-up surveys may be appropriate.
Payment & Terms: Prepaid and non-refundable. Fees and expenses (including travel) are calculated in advance. An initial deposit of 30% is due within 2 business days of confirming the engagement. The final 70% is due at least 5 business days prior to the onsite portion of the engagement, sent with requested materials (check or online payment). We offer a 10% professional discount if entire fee is paid at once. Specific dates will be proposed and communicated before you need to sign anything. We’ll also provide you with as much time as you like to be comfortable with the arrangements.
Cost: This will include fees for services and expenses related to travel etc. This is calculated based on the size of the engagement, the scope of the project, and any other pertinent factors. This will be made clear on the agreement that you will sign and return to us.
We are on a mission to radically change the way therapists do business! We want to help our clients break out of the cookie-cutter paradigm that leave them burned out, stressed out, and wanting more for themselves and their patients. We approach each of our clients with fresh eyes to develop customized, unique strategies to improve patient experience, engagement, and outcomes. We want you and your patients to love what you do and value the skill and knowledge you bring to the table.
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