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The Ultimate Patient Experience Blueprint: Part I

The Ultimate Patient Experience Blueprint: Part I

Apr 28, 2021

Mastering the Patient Relationship Cycle™   Happy, satisfied patients are the lifeblood of any practice or clinic. It’s what ensures patients show up for their appointments, that they’re engaged during treatment, and even that they refer their friends...
Better Outcomes: A Manifesto for a New Healthcare

Better Outcomes: A Manifesto for a New Healthcare

Apr 1, 2020

Let’s get real: Healthcare is broken. You know it. I know it. Every clinician who came into this field from a desire to care for others, knows this to be undeniably true. We feel it everyday when we enter our clinics, hospitals, and practices. We feel the burden of...
Patient Satisfaction Survey: Premium

Patient Satisfaction Survey: Premium

Feb 5, 2019

Do you survey patients? If your clinic doesn’t, it should start. A well-designed survey provides your clinic with insights it can use to both improve patient satisfaction and improve marketing and lead generation. Like it’s said in business:...
The 5 Questions

The 5 Questions

Feb 1, 2018

How you communicate with patients drastically changes everything from their experience in your clinic to the actual clinical outcomes from treatment. Learning how to effectively communicate with your patients goes a long way. If you can answer these common questions...