


The Ultimate Patient Experience Blueprint: Part I
Mastering the Patient Relationship Cycle™ Happy, satisfied patients are the lifeblood of any practice or clinic. It’s what ensures patients show up for their appointments, that they’re engaged during treatment, and even that they refer their friends...
Telehealth & the Future of Healthcare: Delivering High-Value, High-Impact Services
Implementing Telehealth Without Ruining Patient Engagement or Experience A High-Level, Philosophical View of Telehealth, Virtual Service Delivery, and a Hybrid Model of Healthcare Report Produced By: Rafael E. Salazar II, MHS, OTR/L “Jumping” into telehealth...
Better Outcomes: A Manifesto for a New Healthcare
Let’s get real: Healthcare is broken. You know it. I know it. Every clinician who came into this field from a desire to care for others, knows this to be undeniably true. We feel it everyday when we enter our clinics, hospitals, and practices. We feel the burden of...
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