Why Interpersonal Skills Are MORE Important Than Clinical Skills
How important are "soft" skills int he clinical world? Well, if you've seen the research about amazing patient experiences, you've likely seen the impact of strong interpersonal skills on patient experience and engagement in treatment. In fact, often times, patients...
Getting New Patients! Featured in WebPT Article
How do you get new patients into your clinic? If your census is low, and you've determined that you don't have a patient retention problem, the next step is to look at referral building, lead generation, marketing, or whatever you want to call "getting new patients"....
Podcast Interview: Seniors Flourish Podcast & The Biopsychosocial Model
If you've been following along for a while, you likely know that I believe that the Biopsychosocial Model of healthcare is a key element in delivering the ultimate patient experience. I recently had the opportunity to sit down with Mandy Chamberlain for the Seniors...
Be Confident! Stepping Into the Role of Clinical Expert
Do you take a passive approach when talking with your patients about the value of your services? Are you confident when you talk with patients about the importance of participating in treatment or attending their appointments? Or do you struggle to communicate that...
Market Like You Mean It in 2020: Featured in Health eCareers
The year is coming to a close, and many of you are prepping your marketing plans for 2020. What will it look like? What will you focus on? How will you know that your marketing strategy will be effective? I had the opportunity to share a few of my thoughts...
Are You Communicating Value to Your Patients?
This article was originally posted here on November 8, 2019. Why do patient's not complete their plan of care? According to the clinics who responded to a recent survey, the number one reason was insurance limits and/or denials (73.3%), followed by...
How Does Context Affect Patient Experiences?
What can a violinist, a subway station, and 1,097 passersby teach us about patient engagement and experience? Let's take a look... On January 12, 2007, a violinist posted up in the L'Enfant Plaza Station in the Metro DC area. It was around 08:00 am, so rush...
Improving Patient Experience to Grow Revenue: Interview with Funding Circle
Does improving patient experiences in your clinic lead to tangible benefits for your business? Well, if you've spent any time poking around on our insights page, you know how I would answer that question. Happy patients can become the lifeblood of a thriving practice....
Podcast Interview: Ask the Therapists Ep 14: Improving Quality of Life Through Community Transitions
It's funny how life takes turns you didn't expect. I experienced one of these turns a few years ago, when I stepped away from my clinical work at the Department of Veterans Affairs and began working as a clinical consultant, assisting with community transitions of...
2019 Survey Results: Outpatient PT & OT Clinicians & Clinic Owners
The 2019 survey results are in... If you're on the email list, you received the report of the survey we recently completed on outpatient OT & PT clinics. (Fill out the form below if you'd like to receive future updates). This survey asked 10 questions...
Recent Comments