Are You Communicating Value to Your Patients?
This article was originally posted here on November 8, 2019. Why do patient's not complete their plan of care? According to the clinics who responded to a recent survey, the number one reason was insurance limits and/or denials (73.3%), followed by...
How Does Context Affect Patient Experiences?
What can a violinist, a subway station, and 1,097 passersby teach us about patient engagement and experience? Let's take a look... On January 12, 2007, a violinist posted up in the L'Enfant Plaza Station in the Metro DC area. It was around 08:00 am, so rush...
Improving Patient Experience to Grow Revenue: Interview with Funding Circle
Does improving patient experiences in your clinic lead to tangible benefits for your business? Well, if you've spent any time poking around on our insights page, you know how I would answer that question. Happy patients can become the lifeblood of a thriving practice....
Podcast Interview: Ask the Therapists Ep 14: Improving Quality of Life Through Community Transitions
It's funny how life takes turns you didn't expect. I experienced one of these turns a few years ago, when I stepped away from my clinical work at the Department of Veterans Affairs and began working as a clinical consultant, assisting with community transitions of...
2019 Survey Results: Outpatient PT & OT Clinicians & Clinic Owners
The 2019 survey results are in... If you're on the email list, you received the report of the survey we recently completed on outpatient OT & PT clinics. (Fill out the form below if you'd like to receive future updates). This survey asked 10 questions...
5 Keys to Creating the Ultimate Patient Experience
Sign up to get the full guide delivered to your inbox! You'll also receive clinical bonuses not posted to the site! Creating High-Impact Patient Experiences for Your Clinic or Healthcare Organization Happy, satisfied patients...
Rafael E. Salazar II, MHS, OTR/L on the Mind Your OT Business Podcast
It was great to be a guest on the Mind Your OT Business Podcast with Laura Park Figueroa. Click here to listen to the full episode! We talked about some important topics like patient engagement, experience, and designing a process of care that creates good working...
Do You Lead Your Patients?
I was recently talking to a group of graduate OT students. The subject was balancing the leadership role of the clinicians with client-centered or individualized patient care. One student asked a question to the affect of, "What if the patient already knows that's...
Infographic: 5 Steps to Strong Patient Relationships
I was talking with someone the other day about patient relationships, and thought that the main points may be helpful to some folks. (Here's a link to the original LinkedIn post) I created this infographic to outline the 5 basic steps to developing strong patient...
How Does Your Clinic Manage The Patient Relationship Cycle?
There's a common problem in the healthcare field; especially in the physical rehabilitation and therapy space. That problem falls under the category of not enough patients. The more clinic owners and managers I talk to and work with, the more often I notice this...
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