Better Outcomes: A Manifesto for a New Healthcare
Better Outcomes: A Manifesto for a New Healthcare Let’s get real: Healthcare is broken. You know it. I know it. Every clinician who came into this field from a desire to care for others, knows this to be undeniably true. We feel it everyday when we enter our...
What Now? Crafting Your Clinic’s Strategy for Growth or Expansion
What's your clinic's strategy? How do you come up with service offerings or determine which specialty area to choose? What need are you meeting in your local healthcare market? Believe it or not, many of us don't get into healthcare with those questions in mind....
Glass Half Full Podcast Interview: Behavioral Change
How do you engage patients in the rehab process? How do you address behavioral change, barriers to change, and improve patient participation, retention, and course of care completion? I had the opportunity to discuss that very topic with Natalie and Jessica...
Why Interpersonal Skills Are MORE Important Than Clinical Skills
How important are "soft" skills int he clinical world? Well, if you've seen the research about amazing patient experiences, you've likely seen the impact of strong interpersonal skills on patient experience and engagement in treatment. In fact, often times, patients...
Getting New Patients! Featured in WebPT Article
How do you get new patients into your clinic? If your census is low, and you've determined that you don't have a patient retention problem, the next step is to look at referral building, lead generation, marketing, or whatever you want to call "getting new patients"....
Podcast Interview: Seniors Flourish Podcast & The Biopsychosocial Model
If you've been following along for a while, you likely know that I believe that the Biopsychosocial Model of healthcare is a key element in delivering the ultimate patient experience. I recently had the opportunity to sit down with Mandy Chamberlain for the Seniors...
Be Confident! Stepping Into the Role of Clinical Expert
Do you take a passive approach when talking with your patients about the value of your services? Are you confident when you talk with patients about the importance of participating in treatment or attending their appointments? Or do you struggle to communicate that...
Market Like You Mean It in 2020: Featured in Health eCareers
The year is coming to a close, and many of you are prepping your marketing plans for 2020. What will it look like? What will you focus on? How will you know that your marketing strategy will be effective? I had the opportunity to share a few of my thoughts...
Are You Communicating Value to Your Patients?
This article was originally posted here on November 8, 2019. Why do patient's not complete their plan of care? According to the clinics who responded to a recent survey, the number one reason was insurance limits and/or denials (73.3%), followed by...
How Does Context Affect Patient Experiences?
What can a violinist, a subway station, and 1,097 passersby teach us about patient engagement and experience? Let's take a look... On January 12, 2007, a violinist posted up in the L'Enfant Plaza Station in the Metro DC area. It was around 08:00 am, so rush...
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