It was great to be a guest on the Mind Your OT Business Podcast with Laura Park Figueroa. 

Click here to listen to the full episode!   

We talked about some important topics like patient engagement, experience, and designing a process of care that creates good working relationships.

We also talked about building a business that serves you, rather than the other way around. 

And that’s what we all want, right? 

“For any business owner…just be clear what you want your business to do for you, rather than what you are going to do for your business. Because that’s what it’s all about. That’s why we go into entrepreneurship: to build the life we want.”

PS. There’s also an exclusive page for Mind Your OT Business Podcast listeners, full of free resources and downloads for creating the ultimate patient experience. Check it out here

How have you taken steps to build the ultimate patient experience?  Share any additional resources that you found helpful in the comments below!

For more informational reads, check out our Blog to see all the articles we’ve published to date. Click here to head over to our resources section and check out our variety of clinical and professional resources aimed at increasing your knowledge and skills. If you’d like to make some changes in your clinic or health center, and would like some help, check out our consulting and advisement services or contact us to see how we can help you break out of the norm and provide a truly impactful patient experience.


Rafael E. Salazar II, MHS, OTR/L is the president and CEO of Rehab U Practice Solutions. He has experience in a variety of rehab settings, working with patients recovering from a variety of injuries and surgeries. He worked as the lead clinician in an outpatient specialty clinic at his local VA Medical center. He also has experience as an adjunct faculty instructor at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, has served on several committees for the national OT Board (NBCOT), and as a consultant working for the State of Georgia’s DBHDD. He is also on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery through training & advisement.

Read his full bio Here. Read about Rehab U Here.

Schedule a call with him Here.

Sign up to get the latest articles and resources!

You’ll also receive clinical bonuses not posted to the site!