Making Healthcare Human Again with Rafi Salazar on the OT Digest Podcast
I was recently on the OT Digest Podcast to talk about humanizing healthcare and the story behind my recent book Better Outcomes: A Guide to Humanizing Healthcare. It’s always nice to connect with other OT professionals doing innovative work. In fact, I have a Katie coming up on the podcast to talk about her company OT Graphically & using visual tools to convey research and best practices to clinicians and patients.
OT Digest: Episode Show Notes
Rafi Salazar is working to place humans back at the center of healthcare where they belong. He is an occupational therapist and principal owner of Rehab U Practice Solutions and hosts the Better Outcomes Podcast. Listen as we discuss on this podcast how simple actions can improve humanizing healthcare with concrete examples also found in Rafi’s book, Better Outcomes a Guide to Humanizing Healthcare.
He has a passion for helping people overcome their limitations & pain to return to doing the things they love. He’s on a mission to make healthcare human again. He is also the CEO of ProActive Rehabilitation & Wellness, a multidisciplinary outpatient physical rehabilitation clinic serving patients experiencing musculoskeletal pain and dysfunction.
Learn more about OT Graphically at www.otgraphically.com
For more informational reads, check out our Insights Page to see all the articles we’ve published to date, recent podcast episodes, and links to past webinars and videos. Or if you want to develop a system to attract, acquire, engage, and retain more patients to increase your clinic’s revenue, learn how Rehab U Practice Solutions can help here! You can also schedule a call with Rafi to discuss your clinic or organization’s situation and learn here. Check out my latest book, Better Outcomes: A Guide to Humanizing Healthcare, on Amazon!
Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show and the author of Better Outcomes: A Guide to Humanizing Healthcare. He has experience in a variety of rehab settings, working with patients recovering from a variety of injuries and surgeries. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences. His work on Telehealth has been discussed in Forbes. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery, increase revenue, and deliver better outcomes.
Work With Me
If you’re ready to craft a strategy to help your organization bring in more clients, retain them throughout their course of care, and create uniquely impactful patient experiences, then reach out. We’d love to talk with you about how Rehab U Practice Solutions can help.
What we can help you do:
✅ Train your staff and clinicians to be able to confidently communicate the value your organization provides…
✅ Leverage best practices, new technology & telehealth, and marketing/messaging to maximize patient engagement & retention…
✅ Develop a system that keeps patients & clients happy, engaged, and satisfied throughout the entire process of care…
We help you not only craft marketing messages & campaigns that build that know, like, & trust value you need to convert leads into scheduled clients; but we also work with your clinicians and staff to make sure that, once a patient decides to schedule an appointment, you have a system setup that keeps them happy, engaged, and satisfied throughout the onboarding, treatment, and discharge process.
In short, we help your whole organization become focused on the most important thing in healthcare: people – the people who work for your organization, and the people who your organization treats and serves.