This post links to the original interview that Rafi Salazar did on The OT Lifestyle Movement Podcast about humanizing healthcare and his book BetterOutcomes; A Guide to Humanizing Healthcare. You can find the episode & podcast website here


Ever wonder how we can take healthcare back from the number-crunchers?

Or do you find yourself falling into procedural ruts in your practice, whether from an administrative standpoint, or a direct clinical care standpoint?

Often, healthcare providers, clinicians, managers, and practice owners or directors find themselves driven by numbers. Decisions about processes, procedures, or policies become oriented around balancing columns on a spreadsheet. Now, numbers do play a role in the success of a private healthcare practice. However, often times, we fall into the trap of becoming number-centric, rather than people-centric. That’s why I wrote Better Outcomes: A Guide to Humanizing Healthcare. 

I was recently able to sit dow with Rhiannon Crispe from The OT Lifestyle Movement Podcast to talk about this very topic, and explore some of the core topics in the book.


Interview on The OT Lifestyle Movement Podcast



Check out the episode website and show notes here.

Show Notes From Episode

Healthcare has become more about efficiency, productivity and profit and less about client satisfaction and individualized care. Many of us feel stuck in a system that isn’t working for us – we’re forever trying to keep up with KPI’s, policies and procedures. And ‘the system’ certainly isn’t the most beneficial for our clients. In this episode I am joined by Rafi Salazar. Rafi is an occupational therapist, principal owner of Rehab U Practice Solutions, author of the book: Better Outcomes: A Guide to Humanizing Healthcare and host of the podcast: The Better Outcomes Show.

In this interview on The OT Lifestyle Movement Podcast, we cover a few of the 8 Commitments outlined in the book. We talk specifics, both administrative tasks and strategies, and clinical strategies.

Hopefully, you find the interview entertaining, insightful, and valuable.


What are your thoughts on how we can humanize healthcare?


For more content like this, check out our Insights Page and check out The Better Outcomes Show. Or if you want to humanize healthcare through your business or organization, learn how Rehab U Practice Solutions can help  here! You can also schedule a call with Rafi to discuss your company’s positioning strategy and brainstorm a business development plan here. Check out Rafi’s latest book, Better Outcomes: A Guide to Humanizing Healthcare, on Amazon!

Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show and the author of Better Outcomes: A Guide to Humanizing Healthcare. His career trajectory includes 12+ years of experience in healthcare management, clinical operations, programmatic development, marketing & business development. He even spent some time as an Assistant Professor in a Graduate Program of Occupational Therapy and has served on numerous boards and regulatory committees. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia's Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences. His work on Telehealth has been discussed in Forbes.

Today, Rafi helps innovative healthcare companies like technology startups, platforms, SaaS companies & innovative healthcare organizations develop effective positioning strategy and business development plans through his consulting work. He also leverages his experience as a professor and academic to speak and train on the topics around humanizing the healthcare experience & healthcare innovation. In addition, Rafi also owns and operates ProActive Rehabilitation & Wellness, a multidisciplinary outpatient clinic treating patients with musculoskeletal pain.

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Work With Me

Medical Professionals RafiIf you are an innovative healthcare company looking to humanize healthcare through direct service delivery, technology, a device, or software, then reach out. We'd love to talk with you about how Rehab U Practice Solutions can help.

What we can help you do:

✅ Clarify your product, service, or organization's positioning strategy...

✅ Identify what is most valuable and least valuable to your targeted healthcare stakeholder...

✅ Develop a Market Penetration Roadmap to align your company's value proposition with your targeted healthcare stakeholder to develop a bottom up marketing strategy...

We help you not only craft your healthcare positioning strategy, we help you identify your highest value offer for your target audience, align that value with your market, and help you develop a business development system that leverages insights from market data & industry-specific resources to enable your business development team to effectively drive business for your organization.

I also speak and train at healthcare conferences, events, and organizations on topics related to technology-enabled care, healthcare innovation, healthcare positioning, and humanizing the healthcare experience.


Learn More Here!


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