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The Telehealth Roadmap

Delivering Outstanding Patient Experiences in the Virtual World

Are You Ready to Do Telehealth Right?


If you run a clinic or practice and are looking to develop a strategy that leverages the convenience & accessibility of telehealth in a way that maximizes patient engagement & retention, please reach out. We’ve developed this program with you in mind.


Reach Out Now!


Rehab U Practice Solutions

“The Telehealth Roadmap: Delivering Outstanding Patient Experiences in the Virtual World”


Here’s the deal: telehealth has always been on the sidelines. It’s been a tool that some clinics have used when appropriate, but regulations and reimbursement guidelines have made it relatively inconsequential in the greater landscape of healthcare delivery. Then, the world experiences a crisis: the novel coronavirus. Leading to clinic closures, extreme social distancing, and a drive to limit social & physical contact between people, this virus left many clinics in turmoil. What once was standard care delivery became extremely limited, or non-existent.


That caused many clinics and organizations to embrace to telehealth. In fact, as part of Rafi’s consulting work for the State of Georgia, he was able to play a key role in drafting the clinical & operational guidelines that the state’s Department of Behavioral Health & Developmental Disabilities used to roll out their telehealth & virtual service delivery programs.

As we’ve previously discussed, Clinics “jumping” into telehealth often commoditize their own practice and endanger patient experience and satisfaction. One thing is certain: the impact of poor patient experience is AMPLIFIED when the patient isn’t on-site. If you’re moving to adopt telehealth, you MUST understand how to deliver real, human connections and experiences in that new environment. 


On top that that, healthcare will never be the same. Since “everyone” is adopting some form of telehealth or virtual healthcare service delivery, it can only be assumed that this will continue, even after this crisis has passed. Clients and patients will likely see the value & convenience of receiving telehealth services and will seek those opportunities out in the future. We want to help clinicians prepare to go “direct to consumer” with their marketing to capture this opportunity and bring in new patients.


And that brings us to this project:


For years we have been masters of the patient experience. We’ve done the research. We’ve sat down with multiple experts who have successfully implemented teleahealth into their practices & clinics. We’ve also taken our existing framework for delivering The Ultimate Patient Experience, and tailored it specifically for clinicians to deliver services virtually without any negative impact on patient engagement.

What We’ve Developed:


Patient "Situation" Worksheet

A simple method for implementing a biopsychosocial approach to practice


Patient Relationship Map

Actionable recommendations to implement immediately


Communications Roadmap

Tailor your messaging & communication to meet clients where they’re at in their relationship cycle


Behavior Change Identifier

Create communication strategies tailored to a patient’s specific behavioral situations

Are You Ready to Do Telehealth Right?


If you run a clinic or practice and are looking to develop a strategy that leverages the convenience & accessibility of telehealth in a way that maximizes patient engagement & retention, please reach out. We’ve developed this program with you in mind.


Reach Out Now!


Rafael E. Salazar II, MHS, OTR/L

For a summary and bio of the Principal Owner of Rehab U Practice Solutions, Rafael, click here.

Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences and to establish statewide mobile integrated clinical support services for individuals on the state medicaid waiver program. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery through training & advisement and through courses & training programs. Read the story behind Rehab U and what we believe here.

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Work with Us!

If you’re tired of spinning your wheels in the world of cookie-cutter therapy, then click the button below to learn about how Rehab U Practice Solutions can help you and your clinic or organization.

Read about our consulting and advisory services and what a typical engagement looks like.

We also offer on-site or virtual meetings, trainings, and presentations.

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About Us

We are on a mission to radically change the way therapists do business! We want to help our clients break out of the cookie-cutter paradigm that leaves them burned out, stressed out, and wanting more for themselves and their patients. We approach each of our clients with fresh eyes to develop customized, unique strategies to improve patient experience, engagement, and outcomes. We want you and your patients to love what you do and value the skill and knowledge you bring to the table.