Is Community in Healthcare Important?
With all of our talk about patient relationships, and the need to make meaningful connections with patients in our clinics and facilities, the interactions & relationships between individual medical professionals or specialists may be overlooked….But the questions remains: is that even important? Does patient engagement, retention, and/or clinical outcomes improve if the providers delivering care have meaningful relationships with each other?
My guests this week, Jeremy Rueggberg & Rachel Spaugh from Medical Professionals Magazine seem to think that building community among healthcare providers is crucial to delivering Better Outcomes and improving patient care. Jeremy publishes the Medical Professionals Augusta Magazine, and directs national operations for that publication in its various markets. Rachel Spaugh helps manage the marketing & events operations that the “MP Community” hosts and produces in the Augusta Area. As I mention in the intro to this episode: this conversation relates to my local medical community here in Augusta, GA, but I thought the topic was interesting & applicable enough to share with ya’ll (that’s my southern coming out).
What we cover in this Episode:
- What does “building community in healthcare” mean?
- How communication affects patient care
- Relationship-based Care
- Better Outcomes
- How specialists can become siloed
- Building networks for referrals, new patients, and improving patient care
- Healthcare Marketing
Connect with Rachel & Jeremy:
If you enjoyed this episode: Join Rafael E. Salazar II, MHS, OTR/L (Rafi), principal of Rehab U Practice Solutions and host of The Better Outcomes Show as he explores the possibilities of a new healthcare. Guests range from clinicians trying new techniques and treatments to executives and entrepreneurs exploring new service delivery methods, business models, and organizational structures. You can sign-up to receive new episodes delivered directly to your inbox by filling out the form at the top of this page. Learn more about Rehab U Practice Solutions by reading The Manifesto for a New Healthcare, or listen to Episode 000.
Are You Ready to Take Your Organization to the Next Level?
If you run a clinic or practice and are looking to develop a strategy that leverages best practices, new technology, and marketing/messaging in a way that maximizes patient engagement & retention, please reach out. We’d love to talk with you about how Rehab U Practice Solutions can help your clinic bring in more patients, retain them throughout their course of care, and create uniquely impactful patient experiences.
Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show. He has experience in a variety of rehab settings, working with patients recovering from a variety of injuries and surgeries. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery through training & advisement and through courses & training programs.