So, every now and then, I do an interview that ends up falling outside of the usual “humanizing healthcare” discussion. I recently sat down with Chris and David from Drop the Dis, a podcast that explores cool things happening in my hometown of Augusta, GA. We’re not only the home of the Master’s Golf Tournament. The city has a lot going for it in the areas of cyber security and medical.Â
Rafi Salazar on Drop the Dis PodcastÂ
Here’s the interview from the podcast. It’s always fun to sit down with folks and have a free-flowing conversation about healthcare, human relationships, and business.Â
What we discussed:
- Deciding on healthcare as a career (or calling)Â
- Working in a outpatient upper extremity specially clinic for the Department of Veterans Affairs
- The switch to consulting in the field of developmental disabilities
- Working in marketing & new business development for outpatient healthcare practicesÂ
- The Approach I Take to Working with Clients
- The Better Outcomes Show Podcast
- The story behind how the book came about
- Purchasing my outpatient clinic
- Human relationships in healthcare
Check it out below!Â
What do you think about building lasting relationships in healthcare? Â Share any additional resources that you found helpful in the comments below!
For more informational reads, check out our Insights Page to see all the articles we’ve published to date, recent podcast episodes, and links to past webinars and videos. Or if you want to develop a system to attract, acquire, engage, and retain more patients to increase your clinic’s revenue, learn how Rehab U Practice Solutions can help  here! You can also schedule a call with Rafi to discuss your clinic or organization’s situation and learn here.
Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show and the author of Better Outcomes: A Guide to Humanizing Healthcare. He has experience in a variety of rehab settings, working with patients recovering from a variety of injuries and surgeries. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences. His work on Telehealth has been discussed in Forbes. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery, increase revenue, and deliver better outcomes.
Work With Me
If you’re ready to craft a strategy to help your organization bring in more clients, retain them throughout their course of care, and create uniquely impactful patient experiences, then reach out. We’d love to talk with you about how Rehab U Practice Solutions can help.
What we can help you do:
✅ Train your staff and clinicians to be able to confidently communicate the value your organization provides…
✅ Leverage best practices, new technology & telehealth, and marketing/messaging to maximize patient engagement & retention…
✅ Develop a system that keeps patients & clients happy, engaged, and satisfied throughout the entire process of care…
We help you not only craft marketing messages & campaigns that build that know, like, & trust value you need to convert leads into scheduled clients; but we also work with your clinicians and staff to make sure that, once a patient decides to schedule an appointment, you have a system setup that keeps them happy, engaged, and satisfied throughout the onboarding, treatment, and discharge process.
In short, we help your whole organization become focused on the most important thing in healthcare: people – the people who work for your organization, and the people who your organization treats and serves.
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