How to Improve Patient Experience: An Interview with Zach Walston, PT from The Clinical Gap Podcast
How do you improve patient buy-in to treatment? How can you impact patient experience? How do you retain patients throughout their course of care & within your own clinic or organization? Well, I had the opportunity to sit down with Zach Walston, PT from the Clinical Gap Podcast to talk about that topic.Â
Here’s a little bit about what we cover on the interview:
- Addressing patient drop offs and retention issues
- Which outcome measures are useful
- Navigating patient expectations
- Self-management vs fixing
- Three things we can sell and showing value
- Patient-centered goals
- Primary issues with healthcare (The Manifesto)
- The 5 Keys to the Ultimate Patient Experience
Check out the full episode here!
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If you’d like to talk with me about your clinic, and how Rehab U can help you improve your clinic’s patient retention and engagement, reach out. I’d love to have a conversation with you and explore how we may work together.
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How do you manage patient expectations & engagement at your facility? Share any additional resources that you found helpful in the comments below!
For more informational reads, check out our Insights Page to see all the articles we’ve published to date. Click here to head over to our resources section and check out our variety of clinical and professional resources aimed at increasing your knowledge and skills. Or you can check out our online courses and programs. If you’d like to make some changes in your clinic or health center, and would like some help, check out our consulting and advisement services or contact us to see how we can help you break out of the norm and provide a truly impactful patient experience.
Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show. He has experience in a variety of rehab settings, working with patients recovering from a variety of injuries and surgeries. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery through training & advisement and through courses & training programs.
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